At, we are committed to providing you with the best-in-class products and ensuring your satisfaction with every purchase. Our AC Fit & Function Guarantee is a testament to our confidence in the fit and functionality of our rooftop air conditioners and heat pumps. Please review the terms and conditions of our guarantee below:

Guarantee Details:

  1. Fit and Functionality: We guarantee that any recommended replacement rooftop air conditioner or heat pump you purchase from us will fit into place and function as intended (or described) when replacing your existing unit, unless otherwise noted or stated.
  2. No-Fit, No-Function, No-Worry Policy: In the rare event that the replacement unit does not fit or function as promised, you have two options:


Guidance and Parts Support:

If the replacement unit requires additional parts, modification or guidance for proper fit and function, we are committed to providing the necessary assistance.
Contact our customer support team, and we will work with you to identify the required components and provide detailed guidance on installation.
Why Trust Our Expertise:

  • 14 Years of Product Exclusive Knowledge: Our team has over 14 years of exclusive focus on rooftop air conditioners, ensuring that you benefit from our extensive product knowledge and expertise.
  • Insider Insights from Coleman-Mach: Our owner/operator, with a background as an engineering manager in the design engineering department of Coleman-Mach's manufacturer, brings insider insights to guide you through any challenges.

Return and Refund:

In the event that we are unable to provide the guidance and/or parts to complete the functional replacement of your exsiting unit, the customer must initiate a return within 30 days of receiving the product by reaching out to us via the Contact Us page.  The product must be in its original, unused condition with all accessories and packaging. The customer must adequately repackage (when required) and ship back to us with appropriate insurance coverage after receiving an RMA from us. 
Upon receipt of the returned item, we will inspect the return and upon successful completion of the inspection, we issue a full refund of the original order total. 

How to Claim the AC Fit & Function Guarantee:

To initiate a guarantee claim, please follow one of these steps:


Return and Refund:

Contact our customer support team via the Contact Us page within 30 days of receiving the product to initiate the return process and receive an RMA number. Ship the product back to us in its original, unused condition with all accessories and packaging. Upon receipt of the returned item, we will process a full refund of the original order total.

Guidance and Parts Support:

Contact our customer support team via the Contact Us page for assistance.  Our team will provide the necessary guidance and, if required, identify and ship any additional parts needed to ensure a successful installation.


This guarantee is applicable only to products sold by This guarantee is only valid when the recommended replacement item(s) is/are confirmed via email between RV Products Shop LLC and the customer. The guarantee is valid for the original purchaser and is non-transferable. Fit & Function are the only things covered by this guarantee as sometimes there will be design or aesthetic changes to a product that will not affect the item's fit or function. The customer is responsible for any return shipping costs associated with the Return and Refund option. If items are damaged or lost in transit upon return to us, it is the shipper's responsbility to handle any claims with their chosen shipping company.  For any questions or concerns regarding our AC Fit Guarantee, please contact our customer support team at


Thank you for choosing for your RV climate control needs.


RV Products Shop LLC.
4925 S. Broadway Ave.
Wichita, KS 67216
T: 316-542-1428