Unfortunately we've had to start charging at the time of purchase for all orders/backorders.
Due to all the backorders the past year+, so many customers would order from multiple sources. Often times forgetting about some of those sources they purchased from, or canceling the pending payment without informing us. We then ship the unit once it's finally available and we've had the following scenarios happen:
* We end up being out $300+ in shipping costs and fees on average for a $1,000 order.
* Or
* We've even had some customers keep the unit and refuse to send it back, costing us thousands of dollars.
One of the many punches to the gut us and our customers have taken over the past 2 years of these nationwide shortage issues.